FAQs

Billing /Purchasing

How long do I have to wait for my registration code after I have paid by credit card?

The time to receive your registration code depends on the verification process of our merchant processor. Registration codes are usually received within 24-hours. Customers who choose to pay by check can expect their codes in as many as 5 business days.

Why do you need the Pin number of my device? Will my personal device be used for illegal solicitation?

We ask for your Blackberry device pin number to register your device with our system in order to process your registration code. We do not use our customers’ Blackberry pin numbers for any illegal solicitation purposes.

Is it possible for me to get a copy of SharkModem on CD with my purchase?

You may request a copy of SharkModem on CD at an additional cost of $12. If interested please contact us at info@mobishark.com

My company would like to purchase several licenses. What are your bulk prices for SharkModem?

We offer Bulk prices which can be found here

What is the diffrence between the trial version and the full version of Shark Modem

Both the trial version and the full version are the same. After the 10 meg trial is complete you will have to buy The Shark Modem Application. After your purchase you will receive a registration code to unlock the application.

General/Technical

What is the OTA download The Shark Modem Blackberry Application?

http://www.mobishark.com/ota/SharkModem.jad Note: Please remember that there two parts to the Shark Modem Application. 1) Blackberry App 2) Desktop Application.

Can I configure my Lotus Notes client and SameTime client to work with The Shark Modem?

Lotus Notes: Featured Story

SameTime: Featured Story

I have received my registration code. Where do I input my code on the Blackberry device and Desktop program?

To input your code on your Blackberry - locate the Shark Modem icon then click the track wheel and highlight Register then click track wheel and enter the Registration code and click OK.

To input the registration code in the Desktop portion - Locate The Shark Modem proxy- locate the About tab and enter the Username and code there.

What mobile devices and platforms does SharkModem support?

We only support the Windows platforms currently at this time.Currently at this time The Shark Modem supports only Blackberry devices.

Blackberry Models Supported:

7200 Series: Blackberry 7230, 7250, 7270, 7280, 7290
7500 Series: Blackberry 7520
7700 Series: Blackberry 7750, 7780
7100 Series: Blackberry 7100v,7100g,7100x, 7100t, 7105t, 7100r,,7100i
7130 Series: Blackberry 7130c, 7130g, 7130v
8700 Series: Blackberry 8700r, 8707v, 8700f, 8700g, 8703e, 8707h
8100 Series (Pearl modem) ALL
8800 Series: Blackberry 8820, 8830
8300 Series (Curve modem) 8310, 8320
9000 Series: Blackberry 9000t *- Just kidding - When released we will support it.
* BGR hopefully will let us know when it's released

How do I setup Shark Modem to be used via Bluetooth?
Bluetooth Connectivity Setup

What kind of speed should I expect with the use of The Shark Modem?

Expected speed depends on various components. One item in particular that is standard is - area coverage. When using the Shark Modem please ensure that you're in an area that has good coverage on your device. Another factor depends on the type of network of your carrier. Below we have listed the common speed discovered.

Maximum transmission speed for Nextel network is 19.2K ( it's ~ 2 Kbytes per second) and average latency of less than 3 seconds - Featured Story

Carrier Support Site "GPRS, a high speed data service that averages 50k transfer speeds, is offered by GSM carriers, and it's widely available in Europe and parts of Asia, which have been GSM areas for quite some time. It is also now widely available in the US from carriers such as AT&T, T-Mobile and Cingular, though their GPRS coverage is mostly in metropolitan regions. If you use a GPRS provider, you generally pay for the amount of data you download rather than time spent online.
CDMA2000 (also called 2.5g and 1xRTT) runs on the current CDMA network that drives most cellular services in the US, parts of Canada and Mexico. Verizon and Sprint already have most all cities online and the data transfer rates range from 50k to 70k." - Featured Story

I'm getting "Error: Unknown Error", "Bad DNS Address", or "Error: Unable to open connection" on my BlackBerry 7520, what do I do?

There can be a delay of 1-5 days from the time you order Nextel's BlackBerry Email and Web Plan, to the time when full data services work on the handheld. Further, many users have reported that the Shark Modem applications work for the first day or two after receiving their BlackBerry, and then stop working for a few days until the 1-5 day period has elapsed. Please wait and try again in a few days. You may need to perform a hard reset of your BlackBerry, which involves removing the battery from the handset for a minute.

NOTE: This error can occur even if your voice plan, BlackBerry email, and/or Nextel Online are already activated - they're completely separate from the data service your Shark Modem software requires.)

Use of the ESC button on the side of your handset (below the track wheel) while running a Shark Modem application also appears to trigger this condition, due to issues with the 7520 firmware. Currently, we recommend a hard reset of your BlackBerry, which involves removing the battery from the handset for a minute.

To avoid this problem from manifesting itself in the future, avoid all use of the ESC button on the side of the handset, particularly while loading Web or email content with the Shark Modem software. Pressing the trackwheel can access the Back and Stop commands.

Why do I get an "IPPP" error with my Blackberry?

This message indicates that Shark Modem could not successfully connect to a Blackberry Enterprise Server (BES) with Mobile Data Service (MDS). The resolution depends on whether or not you intend to connect via BES.

If you intend to connect via BES: Connections using BES/MDS require BES v3.5 or later for Microsoft Exchange, or BES v2.2 or later for Lotus Domino. Mobile Data Service must be enabled on the BES. If your BES fulfills these requirements, the issue may be that you do not have an appropriate IPPP service book entry synchronized to your handheld. The current list of service book entries can be viewed within Options). You may need to consult your system administrator for help in synchronizing an appropriate service book entry and/or isolating the connection problem further.

What online articles have Shark Modem been featured in?

How To: Use Blackberry as a modem for Laptop - BlackBerry Forums
The idot's guide to using a your Blackberry as a modem - BBGeeks Blog
Use Your Cellphone as a modem for your PC - PC World Magazine

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